This page explains what personal information we collect when you enquire about your roof or use this website, why we collect it, where it is kept, and how to get it back or corrected. Plain English, no legal fog.
Last updated: August 2026
Kili & Cousins Roof Restorations is an Australian family business, and we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We have written this policy the way we talk on a job: short sentences, no jargon, and nothing hidden in fine print. If anything here is unclear, call us and ask.
Kili & Cousins Roof Restorations ("we", "us", "our") is a family owned roofing business working across Perth, Western Australia. Our ABN is 21 678 612 612. This policy covers this website, kiliandcousins.com.au, and the information we collect when you deal with us by phone, email or in person.
The form on this website asks for your name, your phone number, your suburb and your roof type, plus anything you choose to type into the notes box. Only the name, phone and suburb fields are required. You do not need to give us an email address to get a quote.
We keep the quote, the job notes, photos of the work, the invoice and the billing details we need to be paid and to keep proper business records. Those records also sit behind the 15-year written guarantee, so we can look up exactly what was done on your roof years later.
We do not collect credit card or bank details through this website, and we never ask for them by email.
That is the whole list. We do not sell your personal information, we do not rent it, and we do not trade it. We do not add you to a marketing list because you asked for a quote. If we ever start sending marketing, we will ask your permission first and every message will carry a working unsubscribe.
Some of the tools we use to run the business are run by other companies, and some of those companies store data outside Australia. You should know that before you hit send.
By sending us an enquiry you consent to your information being stored and handled overseas by these providers. If you would rather not have your details leave Australia, do not use the form: call us on 0477 690 257 instead and we will take the details over the phone.
We share the minimum needed to get your roof done and to run a legitimate business:
We do not sell, rent or trade your personal information to anyone, for any purpose, ever.
A cookie is a small file a website leaves in your browser so it can remember something. This site uses cookies only to make the site work properly and, where analytics is running, to count visits.
Analytics of that kind reports on traffic, not on you personally. It tells us how many people came to the site and which pages got read. We do not use it to work out who you are, and we do not link it to your enquiry.
You can delete cookies, or block them, in your browser settings, and you can use a tracker blocker. This website will still work if you do.
We take reasonable steps to protect your information from loss, misuse and unauthorised access. In practice that means access is limited to the people who need it to do the job, our devices and accounts are password protected, and the platforms we use apply their own security to the data they hold.
Nobody can honestly promise that information sent over the internet is perfectly safe, so we will not pretend otherwise. What we can promise is this: if there is a data breach that is likely to cause you serious harm, we will tell you and we will notify the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
When we no longer need your information, and no law requires us to keep it, we destroy it or permanently de-identify it.
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it is wrong or out of date. Email mati@kiliandcousins.com.au or call 0477 690 257.
We will check who you are first, then get it to you as quickly as we can, normally within 30 days. There is no charge for asking. If there is a reason we cannot give you something, we will tell you what that reason is in writing.
You can also ask us to delete your information. We will do that unless a law requires us to keep it, in which case we will tell you which records we have to hold on to and why.
Tell us first. Email mati@kiliandcousins.com.au or call 0477 690 257 and set out what happened. We will look into it and respond in writing, normally within 30 days.
If you are not satisfied with how we handled it, you can take the complaint to the Office of the Australian Information Commissioner (OAIC), which is the regulator for privacy in Australia:
This website links to a small number of other sites, such as our Google reviews. Once you leave this site, this policy no longer applies. We are not responsible for how other websites handle your information, so it is worth reading their privacy policies too.
If the way we handle information changes, we will update this page and change the date at the top. The version published here is the one that applies.
Any question about privacy, your information, or this policy goes to the same place everything else does. You deal directly with the person responsible.
Privacy enquiries, access requests and complaints.
This is our privacy policy as at August 2026.
Privacy question, roof question, or a quote. Same number, same person, no call centre in the middle.