PRIVACY POLICY

Last Updated: January 15, 2026

Kili & Cousins Roof Restorations (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kiliandcousins.com.au or use our services.

Information We Collect

Personal Information:

Name, email address, phone number, and property address when you request a quote or contact us
Payment and billing information for completed services
Photos of your roof (if provided for assessment purposes)
Communication records and service history

Automatically Collected Information:

IP address, browser type, and device information
Website usage data through cookies and analytics tools
Pages visited and time spent on our site

How We Use Your Information

We use collected information to:

Provide quotes and schedule roof restoration services
Communicate about your project and service updates
Process payments and maintain service records
Improve our website and customer experience
Send promotional offers (with your consent)
Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share information with:

Service providers (payment processors, scheduling tools)
Contractors or subcontractors working on your project
Legal authorities when required by law
Insurance companies (with your consent)

Data Security

We implement appropriate security measures to protect your information, including secure servers, encrypted communications, and restricted access to personal data.

Your Rights

Under Australian Privacy Principles (APPs), you have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your information (subject to legal requirements)
Opt-out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Cookies

Our website uses cookies to enhance user experience and analyze site traffic. You can disable cookies through your browser settings, though some features may not function properly.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Contact Us

For privacy-related questions or to exercise your rights:

Kili & Cousins Roof Restorations
Email: mati@kiliandcousins.com.au
Phone: 0477 690 257
Address: 18 Darby Place, Ascot, 6104, WA