Kili & Cousins (“we”, “our”, “us”) is committed to providing roofing services and materials that comply with Australian standards. We take pride in our workmanship and stand behind our products. This Warranty Policy (“the Warranty”) outlines the terms and conditions of our 15-year warranty coverage for roofing services provided by Kili & Cousins in accordance with Australian standards.

1. Warranty Coverage

During the Warranty Period, Kili & Cousins will repair or replace, at our discretion, any defects in materials or workmanship that arise as a direct result of our roofing services, without charge to the customer. This includes, but is not limited to:

Roof leaks caused by our workmanship
Structural issues related to our roofing work
Other roofing-related problems that are a direct result of our services

2. Warranty Period

The warranty coverage begins on the date of completion of the roofing project and continues for a period of 15 years (“the Warranty Period”).

3. Warranty Benefits

Subject to the conditions and limitations below, the customer is entitled to:

Repair or replacement of defective roofing materials installed by Kili & Cousins
Rectification of workmanship-related defects identified during the Warranty Period

The choice between repair or replacement will be made at the sole discretion of Kili & Cousins.

4. Warranty Conditions and Limitations

To maintain eligibility for warranty coverage, the following conditions and limitations apply.

4.1 Proper Maintenance

The customer is responsible for performing regular maintenance on the roof, including but not limited to:

Cleaning debris from the roof and gutters
Ensuring proper drainage
Addressing any necessary repairs in a timely manner

All maintenance should be carried out in accordance with Australian roofing standards.

4.2 Inspection

The customer is responsible for scheduling and paying for regular roof inspections by a licensed and qualified roofing professional, in compliance with Australian standards.

We recommend calling Kili & Cousins for an annual check and clean. Failure to carry out reasonable inspections and maintenance may affect eligibility for warranty coverage, especially where neglect or lack of maintenance has contributed to the issue.

4.3 Unauthorized Repairs

Any repairs or modifications performed on the roof by anyone other than authorized representatives of Kili & Cousins may void the warranty, particularly where such work affects or interferes with our original roofing services.

4.4 Warranty Transfer

This warranty is non-transferable and applies only to the original customer who contracted Kili & Cousins for the roofing services.

4.5 Acts of Nature

The warranty does not cover damage caused by natural disasters, severe weather events, or acts of God, including but not limited to:

Hailstorms
Earthquakes
Hurricanes, cyclones, or tornadoes
Floods
Other extreme weather events

as specified in Australian roofing standards.

4.6 Other Exclusions

The warranty does not cover damage caused by:

Neglect or failure to maintain the roof
Accidents or abuse
Vandalism
Improper installation, use, or maintenance of rooftop equipment (e.g. HVAC units, solar panels, antennas)
Any non-roofing-related factors that impact the roof

as outlined in Australian roofing standards.

5. Warranty Claims

To initiate a warranty claim, the customer must notify Kili & Cousins in writing within 30 days of discovering the issue, in compliance with Australian standards.

The customer must:

Describe the nature of the issue
Provide proof of annual or regular roof inspections and maintenance as outlined in section 4.2 (where applicable)
Provide reasonable access to the property for inspection

6. Resolution of Warranty Claims

Upon receipt of a valid warranty claim, Kili & Cousins will:

Inspect the roof to determine the cause and extent of the issue, adhering to Australian standards.
Assess whether the issue is covered under this Warranty.
If covered, undertake repairs or replacement as necessary, at no cost to the customer for the covered works.

All warranty works will be carried out within a reasonable timeframe, subject to weather conditions and material availability.

7. Limitation of Liability

The customer understands and agrees that the remedies provided in this Warranty are the exclusive remedies for any breach of warranty.

Kili & Cousins’ liability under this Warranty is limited to the cost of repairs or replacement of the defective roofing materials or workmanship, in accordance with Australian roofing standards.

We are not liable for:

Indirect, consequential, or incidental damages
Loss of profit, loss of use, or any other consequential loss arising from roofing issues

to the extent permitted by Australian law.

8. Governing Law

This Warranty is governed by the laws of Australia and applicable Australian standards and regulations.

9. Entire Agreement

This Warranty represents the entire agreement between the customer and Kili & Cousins regarding roofing services and warranty coverage and supersedes all prior agreements or understandings in relation to warranty terms.

10. Contact Information

For warranty claims or inquiries, please contact:

Kili & Cousins Roof Restorations
Phone: 0477 690 257
Email: mati@kiliandcousins.com.au
Website: kiliandcousins.com.au

11. Changes to Warranty Policy

Kili & Cousins reserves the right to modify or amend this Warranty Policy at any time, with or without notice, in accordance with Australian standards. Any changes will not affect the Warranty already granted for completed projects during their existing Warranty Period.

By contracting Kili & Cousins for roofing services, the customer acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this 15-Year Warranty Policy, as per Australian standards.